Wholesale Partnerships

The site allows you to connect with a Sales Representative from Canopy Growth who will guide you though customer onboarding to start selling our products.

You will need to complete the Customer Connect form and submit your Credit Application and email them to AccountsReceivable@canopygrowth.com. Please contact your Sales Representative at customeroperationsus@canopygrowth.com for links to these documents.

To make changes to your account, please contact CustomerOperationsUS@canopygrowth.com. Please include your account number and/or account name and the changes you would like to make and we will make those changes within 24 hours of the request. (During normal business hours, Monday - Friday)

All of our products are tested for quality, and all shipments are carefully inspected before leaving the warehouse. Upon delivery, please check your product carefully for accuracy and to ensure it has not been damaged en route. All claims for missing and/or damaged products must be made within 48 hours. Please contact us at CustomerOperationsUS@canopygrowth.com and provide detailed information for any product missing and/or damaged during shipping within that time. We will ask you for a full description and review the circumstances and issue you a product return slip and return shipping label, as appropriate. At our choice, we will refund the purchase price or replace the product at our expense.

Orders received prior to 2 PM EST will be processed as early as the same day depending on size and volume of orders. Any orders received after 2 PM EST will be processed the next business day. We do not deliver to P.O. Boxes at this time.

All products are examined by an independent, ISO 17025 accredited laboratory. The resulting Certificates of Analysis (COAs) can be found at here.

Using your cellphone camera, you can scan the QR Code on the product packaging, which will take you to the website and the COAs.

If you are having difficulties, please contact CustomerOperationsUS@canopygrowth.com. We will get back to you during normal business hours from Monday through Friday.